Privacy Policy
(i) Your privacy is critically important to us.
We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. This Privacy Policy (“Policy”) describes the “Personal Data” that we collect about you, how we use it, how we share it, your rights and choices, and how you can contact us about our privacy practices. This Policy also outlines your data subject rights, including the right to object to some uses of your Personal Data by us.
(ii) Definitions
“School of You”, “Singing Sphere AB”, “we”, “our” or “us” means the School of You entity responsible for the collection and use of personal data under this Privacy Policy.
“Personal Data” means any information that relates to an identified or identifiable individual, and can include information about how you engage with our Services (e.g. name, email, or IP address).
“Services” means the products and services that School of You indicates are covered by this Policy, which may include School of You-provided websites and apps (including Thinkific). “Sites” means, https://youq-for-aq.thinkific.com, https://workbook.woboapp.com and the other websites that School of You indicates are covered by this Policy.
Depending on the context, “you” means End Customer, End User, Representative or Visitor:
When you directly use an End User Service (such as when you sign up for School of You) we refer to you as an “End User.”
When you do business with, or otherwise transact with, a Business User (e.g. when you sign up for a course from a user that provides a Thinkific course or Wobo workbook) but are not directly doing business with School of You, we refer to you as an “End Customer.”
When you are acting on behalf of an existing or potential Business User (e.g. you are a founder of a company, or administering an account for a course creator who is a Business User), we refer to you as a “Representative.”
When you visit a School of You Site without being logged into a Wobo account or otherwise communicate with School of You, we refer to you as a “Visitor.”
This Privacy Policy, together with the License Agreement, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.
(iii) Contact Information
Data Protection Officer (DPO): Tabitha Cooper DPO Contact email: youq@singingsphere.com
(iv)GDPR Compliance
Singing Sphere AB is compliant with the European Union’s General Data Protection Regulation (GDPR), which governs businesses that collect personally-identifiable information from or on EU citizens.
(v) Purpose for Gathering of Personally Identifying Information
Certain visitors to School of You’s websites choose to interact with School of You in ways that require School of You to gather personally-identifying information. The amount and type of information that School of You gathers depends on the nature of the interaction.
The following personally-identifying information is gathered from End Users:
First Name
Last Name
User - id
Email Address
Company Name
The following personally-identifying information is gathered from End Customers:
First Name
Last Name
User - id
Email Address
Workbook Responses
The purpose for collection and processing of personal data is for authentication of each user to ensure their account is secure and only accessible by the individual who created the account.
A list of sub-processors in which personal data may be shared is listed below alongside the purpose for processing.
Amazon Web Services, Data hosting, Canada
MongoDB Atlas, Database Infrastructure, USA
Mixpanel, Product Analytics, USA
FullStory, Product Analytics, USA, EU
(vi)Payment Processing
Those who engage in transactions with School of You – by purchasing School of You’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, School of You collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with School of You.
Stripe Payment Processing, Global
(vii) Measures to Ensure Fair and Transparent Processing
Data Storage Period: Given that personally identifying information is processed for the purpose of authentication into School of You, this information is stored as long as users require access to the product.
Users have the right to request from the controller access to and rectification or erasure of personal data or restriction of processing concerning the data subject or to object to processing as well as the right to data portability. At any time, you may request access to your data or request that it be deleted upon termination of your subscription within the limits of current legislation.
Users have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Users have the right to lodge a complaint with a supervisory authority.
Personal data is required for authentication into School of You; failure to provide this data will result in the inability to access School of You and data contained within your account.
To learn more about your rights under GDPR, visit this article.
(viii) Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Based on best practices, we put in place appropriate organisational and technical measures to ensure the security of your personal data.
(ix) Links To External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.
(x) Aggregated Statistics
School of You may collect statistics about the behaviour of visitors to its website. School of You may display this information publicly or provide it to others. However, School of You does not disclose any personally-identifying information.
(xi) Data Backup
Account data is backed up 4-times daily as a measure to prevent data loss.
You are able to download your student responses to PDF and can optionally using both module and workbook download links.
(xii) Data Centres
Thinkific and Wobo servers and database are located in a cloud-based architecture with Amazon Web Services (AWS). AWS data centres are located in Montreal (Canada) in 3 different availability zones. Availability Zones consist of one or more discrete data centres, each with redundant power, networking and connectivity, housed in separate facilities. [TC1]
(xiii) Uptime
Wobo has a near perfect uptime agreement of 99.99%, so you and your students always have access to your data. Please contact us at privacy@course.studio to inquire about Enterprise Service Level Agreements.
(xiv) Single Sign-On (SSO)
When a student accesses a workbook through a Thinkific course, a Wobo account is created on their behalf and all of their responses are stored such that only that student and their instructor can have future access.
A third-party login boosts security while making it easier for your students to access their work. Students must first authenticate in Thinkific before accessing their workbook. That way, when you collect sensitive data, you can ensure the person submitting the form is who they say they are.
(xv) Best Practices in Development & Testing
In addition to the security features of Thinkific and Wobo maintain best practices to maintain your account security during development.
They actively review their code for potential security concerns and perform both manual and automated testing regularly to protect your data and make sure your workflow is uninterrupted.
All features are tested on a separate staging server before deployment to the production environment to ensure smooth delivery. Their teams works with agile methodology, and continuous deployment practices mean updates can be released rapidly if encountered.
(xvi) Privacy Policy Changes
Although most changes are likely to be minor, School of You may change its Privacy Policy from time to time, and in School of You’s sole discretion. School of You encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Updated January 11, 2023 to add definitions, list measures to ensure fair and transparent data processing, and add contact information for School of You’s privacy team.